If there’s one thing Penny Choyce has learned in her 21 years of real estate experience, it’s the value of a smile.
Do this and support the community in which you live and work.
On Saturday night, Penny proved the smile you send her comes back 100 times by being named Agency Support Agent of the Year at the 2021 Real Estate Institute of Queensland (REIQ) Awards of Excellence.
Held at the Star Gold Coast in front of a record crowd of 820 people, the awards recognize those who have demonstrated their commitment to REIQ’s values ââof integrity, customer service and good practice, as they strive to stay at the forefront of their profession.
REIQ CEO Antonia Mercorella congratulated the winners, acknowledging the highly competitive and rapidly changing landscape in which they have operated over the past fiscal year.
A record number of nominations saw 194 finalists judged across 28 individual and agency categories.
Perhaps none were as competitive as the Agency Support Person of the Year with 10 finalists.
This was the third time that Laguna Real Estate’s Senior Sales Administrator has been nominated, the third time a finalist and the first time announcing the winner.
Known for her excellent attention to detail, Penny has always been there when needed – whether through realtors, property managers, buyers or sellers.
Reliable, reliable and resilient, she has continuously worked to improve her skills and keep up with changes in the industry.
âI love to learn,â she said, ââ¦ keeping up to date with the latest laws and staying on top of things.
“I like to think that our agents are doing things for the right reasons, both ethically and legally.”
Living in Tewantin, Penny started out in real estate as a Property Management Assistant and has traveled all facets of the industry – vacation rental as well as selling.
Laguna offered her the opportunity to join them in 2011 and has been accompanying them ever since to their three offices in Noosa.
âI like coming to work and being part of a great team.
âOne thing Laguna has is a lot of people who have been with us for a long timeâ¦ there are also boomerangs coming and going.
âIt gives solidarity, a sense of community.
âLaguna is always about helpingâ¦ giving back to the community. It is something very close to my heart.
âSupport the people and the place where you live.
âI lived here for 30 years, raised my kids here and they are about to raise their kids hereâ¦ it’s a fantastic community.
In Laguna, they reflect on activities such as helping the Noosa Triathlon over the past 35 years – providing the Red Cross sausage sizzle, as well as a drink stand for competitors.
Telecross service was one of Penny’s greatest joys.
It was a service that Laguna provided by phoning people one morning and showing them someone cared.
However, privacy laws arrived, which meant it had to stop.
Riding a camel for Palliative Care from Little Haven to Gympie has been a highlight of Penny’s community service, with Laguna being Melbourne
Sponsors of the Cup Day of the Noosa 121 team.
In partnership with the Noosa Yacht Club, they provide sailing and horse riding lessons to children with disabilities.
Penny’s role at Laguna involves the meticulous preparation of contract drafting and all associated documentation, file management and efficient administrative support to all of their sales representatives, attending all auctions and managing announcements up to to the regulations.
In addition, she monitors and manages the sales database, the trust account and distributes money products for settlement.
Working in such a pressured role is what Penny thrives on.
Away from the office, she does Pilates but loves going out in the fresh air and in the garden.
With her husband Reynald, she enjoys camping, especially on the beaches where they can get away from it all and enjoy nature.
Getting it right is first and foremost for Penny, especially when people are making one of the most important housing decisions in their lives.
âClose enough is not good enough,â she said, ââ¦ especially when buying or selling.
âIt’s a time of emotion.
“No matter which direction you are heading, it’s an emotional moment.”
A little-known reward for her dedication to the job is that after sales, open houses, or auctions, Penny will meet clients who recognize her as the person who did this or that.
âIt’s a very beautiful thing to be recognized.
“It’s not that hard.
âBy doing this, it helps you.
“The smile you send comes back a hundred times.”
And Penny has no choice. She is always smiling.