Apple finally opens its self-service program


Apple is finally letting people repair their own iPhones. The tech giant announced Wednesday that its self-service repair program is now available to customers in the United States, making it the largest company to offer DIY repair services.

Apple customers can now find more than 200 individual parts and tools in the online self-service repair store to repair iPhone 12 and 13 models, as well as the third-generation iPhone SE, including the ability to repair or exchange the screen, battery and camera. Apple plans to add manuals, parts and tools to repair Macs later this year, and will also open the program to customers in Europe.

Apple said in its announcement that the program “allows customers experienced in the complexity of electronic device repair to complete repairs,” and discourages repair novices from participating in the program.

“For the vast majority of customers who are inexperienced in repairing electronic devices, consulting a professional repair person with certified technicians who use genuine Apple parts is the safest and most reliable way to ‘get it fixed,’ Apple said in its announcement.

The Apple tools and parts available through the program are exactly the same and cost the same as those available through the company’s network of authorized repairers. Some repairs will give customers credit for returning a replaced part to be recycled. Apple also offers rental tool kits for $49 for those who only want to do one-time repairs. Rentals last for a week and ship for free, Apple said.

Apple first announced the self-service repair program in November, but didn’t reveal a launch date at that time. Samsung also recently announced self-repair services for customers, with a program launching with iFixit this summer that will allow users to replace display assemblies, rear glass and charging ports on its Galaxy smartphone models. the most popular.

With Apple opening its program, the two bigger Smartphone sellers in the United States – with Apple taking 56% of the market and Samsung 22% – are now letting buyers repair their own devices, a sign that these companies are trying to get ahead of the two State and federal legislation prompted by the growing right to repair movement.


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